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Create Service Estimate


A service estimate is an approximation of the probable cost of a product, program, or project.

After reading this article you will be able to

  • Navigate to the service estimate screen
  • Create a new service estimate
  • Add a Line Item


Attention Users,
Salesforce has two different desktop user interfaces: Lightning Experience and Salesforce Classic. This article is designed for Salesforce Classic.


Step One: Navigate to Service Estimate

  1. Click the all tabs (+)icon
  2. Select Service estimates

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Step Two: Create a New Service Estimate

  1. Click the New button



  1. Leave the record type of a new record at Service Estimate
  2. Click Continue.

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  1. Add the customer in account field by typing in the name and click Go


Note: If the customer does not have an account set up yet you can create a new account from the lookup icon next to the account field.


  1. Click on the Service Vehicle lookup icon


Note: Make sure you click on the All Fields this will bring up the search box to look up the service vehicle, you can search by account name or the last 6 of the Vin number to locate the correct vehicle. If the vehicle is not in the system you will need to add a service vehicle by going to Service Vehicle  tab. After adding the service vehicle you can add the customer account in the Veh Owner Account field.  Once you have created the new Service Vehicle you can click on it to add to the Service Estimate.


  1. Select the Service Vehicle
  2. Add the current mileage in the Current Mileage field
  3. Click Save

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Step Three: Adding a Line Item

  1.  Click the Add Line button
  2. Select an Op Code to describe what work will be covered or what customer concern you are trying to address


Note: If you convert this estimate to a repair order this will translate to the Op Code on the Repair order. Try to find a code that fits your specific case.


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  1. After selecting the Op Code, click Update



Note: When selecting the Drop down to the left of the Op Code this will make the Description, Parts, Labor, and Misc. Charges become available for edit. You can also determine the Line Type or payer type at this point.


When selecting the Drop down to the left of the Op Code this will make the Description, Parts, Labor, and Misc Charges become available for edit.


Adding Parts

  1. Click the Edit button on your job line 
  2. Click Parts tab
  3. Click Add Part Line button


Note: By clicking on the Add Job Line button a search box for parts from the Parts Master will open.


  1. Start typing the name of the part, part number or the description of the part and the results will show below
  2. Select desired part


  1. Change the quantity if needed
  2. Click Update


Adding Labor

  1.  Click the Labor tab
  2. Click Add Time button
  3. Add Book Time
  4. Add Labor Rate to be calculated on the estimate 
  5. Click Update 



Adding Miscellaneous Charges

  1. Click on the Misc Charges tab
  2. Click Add Charges button
  3. Select Code Type
  4. Type Description
  5. Type the Price Amount
  6. Click the Update



After adding charges to the Line Item click Update on the Job Line

Update Line.png

Multiple Job Lines can be added to a service estimate


Service Estimate Detail

Service Estimate Detail.png

Estimated Profit formula

Desired Profit - Estimated Pack - Estimate Total

Estimated Total formula

Total Labor Charges + Total Parts Charges + Total Sublet Charges + Cosmetic Total  + Total Tax  + Total Misc Charges - Discount

Status of the estimate, this will help in reporting at a glance by making a list view or a report to track the status your estimates. 

Status of the estimate,