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Reset Salesforce User's Password


If a User has forgotten their password they will need to contact their System Administrator. Reset the User's password as a System Admin.


Note: Only an administrator can reset single sign-on user passwords. Single sign-on users can’t reset their own passwords.

After reading this article you will be able to:

  • Navigate to users in setup
  • Reset user passwords


Considerations for Resetting Passwords

  • After resetting a password, users might be required to activate their computers to successfully log in to Salesforce.
  • Resetting a locked-out user’s password automatically unlocks the user’s account.
  • Resetting a password also resets the user’s security token.
  • When a user loses a password, the user can click the forgot password link on the login page to receive an email with steps to reset a password. The user must correctly answer the security question to reset the password. In Password Policies, you can customize the security question page that the user sees with information about where to go to for help.

Note: If the user hasn’t set a security question, or doesn’t answer the security question correctly, the password isn’t reset. A user can request to reset a password through the forgot password link a maximum of five times in a 24-hour period. Administrators can reset a user’s password as often as needed.


Step One: Navigate to Users in Setup

  1. Click the gear icon in the top right corner.
  2. Select Setup.

1 Reset SF Password- setup.png


  1. Enter Users in the quick find area.
  2. Select Users.

2 Reset SF Password- users navi.png


Step Two: Reset User Password

  1. Check the action checkbox next to the username.
  2. Click Reset Password(s).

3 Reset SF Password- reset.png


Note: A password created this way doesn’t expire, but users must change the password the first time they log in.