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DealerTeam

Community Content Management

Goal

Learn how to access and manage the Success Community Content and adding Topics to Knowledge articles.

Ensure the user is a Knowledge user by selecting the Checkbox of Knowledge User field in the user profile.  

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To create and publish Knowledge articles you will need Create and Publish permissions based on either the proper Profile or Permission Set available based on your organization.

Access All Communities

From Setup, enter Communities in the Quick Find box. Click All Communities then click the Workspaces link associated to your Community URL.From setup find All Communities

 

Click the Content Management tile.

Workspaces, click Content Manager

 

Add Topics

These steps will show how to add topics to an article. You may sort articles with or without topics, Data Category Group and Data Category. Quickly find an article by entering the article title in the Search articles box.

Click the Topics tab (top right) then click Article Management (bottom left). Click

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