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How to add a trusted IP address

How to set Trusted IP Ranges  

To help protect your organization’s data from unauthorized access, you can specify a list of IP addresses from which users can log in without receiving a login challenge. However, this does not restrict access, entirely, for users outside of the Trusted IP Range. After these users complete the login challenge (usually by entering a code sent to their mobile device or email address), they can log in.

  1. From Setup, enter Network Access in the Quick Find box, then select Network Access.
  2. Click New.
  3. Enter a valid IP address in the Start IP Address field and a higher IP address in the End IP Address field. The start and end IP addresses must be in an IPv4 range and include no more than 33,554,432 addresses (225, a /7 CIDR block).

NOTE: The start and end addresses define the range of allowable IP addresses from which users can log in, including the start and end values. If you want to allow logins from a single IP address, enter the same address in both fields.

  1. Optionally, enter a description for the range. For example, if you maintain multiple ranges, enter details about the part of your network that corresponds to this range.
  2. Click Save.


How to locate your IP Address

The easiest way to find your IP address is to access the internet from the network you want to add and Google, "What is my IP address." 

google your IP

Three additional ways to locate the ip address

  1. If you are trying to find the IP address of a specific user, go to their user record, scroll down to the very bottom of the user record to find the Login History related list. The IP address listed in the most recent entry under the Source IP is the address most recently used to login.
  2.  This is not a website but an outside utility that can be useful. Go to This will give you the IP address of the computer that you are using at that moment. (This site will only give you your own IP address, so this option will not work if you are trying to find the IP address of a different user.)
  3. Note if you are outside the corporate network you could also use the command prompt in Windows:

    1. Click the Start or Windows button, and select Run
    2. Type "cmd" (without quotes) and press Enter
    3. A command prompt window will open. Type "ipconfig" (without quotes) and press Enter.
    4. Several lines of information will be displayed. The IP address looks like "" (your numbers will be different).